Hey there! Whether you’ve got a question about our shoes, need help with an order, or just want to chat about your latest fashion obsession, we’re all ears. Seriously—our founder, Sarah, still replies to every single email herself. (She’s a bit of a night owl, so don’t be surprised if you hear back at 2 AM!)
Let’s be real—customer service these days can feel like shouting into a void. Not here. When you reach out, you’re talking to real humans who genuinely care. Last month, one of our team members spent 45 minutes helping a customer find the perfect wedding heels. That’s the kind of dedication you can expect.
Prefer typing? Our live chat (bottom right corner) is manned by actual people—no bots here. Or fill out our contact form, and we’ll get back to you faster than you can say "overnight shipping."
Back in 2018, Sarah started HeelHive after a miserable experience buying heels online. She vowed to create a brand where customers felt heard. Fast forward to today: we’ve kept that promise with a 98.7% satisfaction rate. Not too shabby, right?
P.S. If you’re emailing about a return, include your order number—it’ll help us speed things up. But honestly? Even if you forget, we’ll still figure it out. We’ve got your back.
