Terms of Service

Introduction & Acceptance of Terms

Welcome to www.heelhive.shop (the "Site"), your premier destination for stylish and comfortable footwear. We specialize in offering a curated selection of fashion-forward footwear, including sneakers, loafers, heels, sandals, and other contemporary designs tailored for modern lifestyles. By accessing or using our Site, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree, please refrain from using our services.

Account Responsibilities

To place orders or access certain features, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Providing accurate and current information during registration.
• All activities conducted under your account.

Notify us immediately of any unauthorized use or security breaches.

Product Information & Order Terms

We strive to display product colors, materials, and designs as accurately as possible, but slight variations may occur due to screen settings or manufacturing processes. All footwear is designed for general use; however:

• High-Top Sneakers & Breathable Trainers: Intended for casual or athletic activities. Not suitable for specialized sports without proper consultation.
• Open-Toe Heels & Suede Ballet Flats: Designed for fashion purposes. Users should assess comfort and fit based on individual preferences.

Orders are subject to availability. We reserve the right to cancel orders due to stock discrepancies or pricing errors.

Payment, Shipping, Returns

Payment: We accept major credit cards and PayPal. Transactions are processed securely through encrypted gateways.

Shipping: Delivery times vary by location. Shipping costs and taxes are calculated at checkout.

Returns: Unworn, undamaged items may be returned within 30 days of delivery for a refund or exchange. Customers are responsible for return shipping fees unless the return is due to our error.

Intellectual Property Rights

All content on the Site, including logos, product designs, and text, is the property of HeelHive or its licensors and protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

Disclaimers & Limitations of Liability

General Use: Our footwear is designed for typical daily wear. We are not liable for:

• Injuries resulting from improper use (e.g., wearing heels on uneven surfaces).
• Wear and tear beyond the product’s intended lifespan.

Product Variability: Handcrafted details or natural materials (e.g., suede) may exhibit minor imperfections, which do not qualify as defects.

TO THE FULLEST EXTENT PERMITTED BY LAW, HEELHIVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction where our company is registered. Any disputes shall be resolved through binding arbitration, waiving the right to class actions or jury trials.

Contact & Effective Date

For questions regarding these Terms, contact us at [email protected]. These Terms are effective as of the date of your first use of the Site.