You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns. Items that are damaged, altered, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact processing time may vary depending on your payment provider.
Please note that shipping costs are non-refundable unless the return is due to our error. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless otherwise specified.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement to confirm the transaction hasn't been processed. Some banks or payment providers may require additional time to post the refund to your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us with your order details and payment information. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may need to request a trace from your financial institution.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: HeelHive
Address: 5309 Darling Hill Road, Burke, VT
E-Mail: [email protected]
Phone: +1 688 095 7390
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
